Complaint form

Choose one of the options below

4. Complaint description
(Please indicate reasons and circumstances of complaint)

5. Enclosed documents and pictures

Choice

A copy of the invoice or a document that can show the date of sale of the product to the end user A photo of the product from different angles A photo of the whole installation A photo of the product's marking label

6. Data of products in operation

Name of installation site

Address of installation site

Producer of heating appliance

Model of heating appliance

Fuel type

Date of installation

Installer data

7. Enclosed additional documents and pictures

Choice

A photo of the heating appliance and the connecting flue pipe A photo of the chimney from the outside Picture of chimney plate Report of chimney sizing acc. to EN 13384-1 or EN 13384-2

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Complaint form

1. Applicant data

2. Product

3. When was nonconformity identified?
Choose one of the options below

4. Complaint description
(Please indicate reasons and circumstances of complaint)

5. Enclosed documents and pictures

6. Data of products in operation

7. Enclosed additional documents and pictures

Vilpros pramonė, UAB

Vilniaus str. 11, 14200 Izabelinės k., Vilnius dis., Lithuania

Contacts

© 2026 Vilpra Chimneys - All rights reserved

Complaint form

1. Applicant data

2. Product

3. When was nonconformity identified? Choose one of the options below

4. Complaint description (Please indicate reasons and circumstances of complaint)

5. Enclosed documents and pictures

6. Data of products in operation

7. Enclosed additional documents and pictures

Vilpros pramonė, UAB

Vilniaus str. 11, 14200 Izabelinės k., Vilnius dis., Lithuania

Contacts

Mūsų svetainėje naudojami slapukai

3. When was nonconformity identified?
Choose one of the options below

4. Complaint description
(Please indicate reasons and circumstances of complaint)